Thank you for shopping with Pawlota! Once your order is confirmed, please allow 1–3 business days for us to process and prepare your shipment. Every order is packaged with care to ensure your products arrive safely and as expected.
Delivery typically takes between 5 to 9 business days after dispatch. Times may vary depending on your location, customs inspections, or external courier delays. We’re committed to keeping you informed throughout the process and will notify you promptly in case of any delays.
We select reliable shipping providers based on package size, weight, and delivery destination. Our goal is to balance speed, safety, and cost-effectiveness in every shipment.
Once your parcel ships, we’ll send a tracking link via email so you can monitor your order in real time through your chosen courier or through our site.
Pawlota offers free standard shipping, but international buyers should be aware that import duties, VAT, or customs processing fees may apply depending on your country. These additional costs are not included in our prices and must be paid by the recipient.
We deliver to many countries worldwide. However, some regions may be excluded due to restrictions or logistical limitations. Please reach out to us if you’re unsure whether we can ship to your location.
Some product types may face shipping restrictions based on material or regulatory guidelines. If this affects your order, we’ll notify you and provide alternative options.
If you need help with tracking, delivery issues, or general shipping information, please don’t hesitate to contact us. We’re always happy to assist.
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